Medical Receptionist in Newcastle Upon Tyne NE6 1SA (Band 3) £28k-£35k #3

The main purpose of the job is to provide reception and administrative support to the GP Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population. The reception at the surgery is currently open between 08:00 18:00 Monday to Friday each week and has a late surgery until 20:00 hours on a Tuesday evening but could include evenings or Saturday openings hours in the future. The medical reception staff have various duties which include manning the reception desk, dealing with queries from both patients and outside agencies, diagnosis read coding and data base recall and screening. The post is essential for the smooth running of the practice and excellent customer service skills are required MAIN DUTIES Greet patients and arrive them for their appointments on arrival. Direct patients to waiting rooms. Notify patients when clinics are running late. Answer telephone & deal with all enquiries as they arise. Make appointments for the team. Deal with enquiries for Health Professionals and other agencies as requested in an efficient manner. Completion of forms as requested. Book & record all urgent ambulance bookings. Extract notes and patients' summaries from computer. Register new patients following the practice protocol. Deduct patients when they move to new Health Authorities. Explain the NHS system & practice system to patients. To bring to the attention of the Team Leader/ Management team all complaints, comments and suggestions To report on any adverse/untoward incidents. To complete the accident book and record incidents when required. Dealing with emergency calls, telephoning for ambulances etc. Attend to patients when an emergency arises in practice & notify Doctor/Nurse immediately. Prepare rooms in readiness for clinics. Liaise with patients regarding appointments, prescriptions etc Assist in the induction of a new member of staff/or student. The Organisation The GP Practice comprises 8 GPs, 1 Practice Pharmacist, 1 Practice Nurse, 1 Health Care Assistant, 2 Practice Managers, 2 Care Coordinators, 1 Patient Engagement Care Coordinator, 1 Social Prescribing Link Worker and an Administration and Secretarial team.