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NHS 111 jobs offer a rewarding career in telephone-based healthcare. The NHS 111 service provides urgent medical advice to millions of callers across England, staffed by health advisors, call handlers, and clinical advisors. 111 roles are ideal for those who want to help patients without hands-on clinical work, and many positions offer remote or hybrid working from home. The service operates 24/7, making it perfect for flexible shift patterns including evenings and weekends. Whether you are looking for an entry-level call handler role or a clinical advisor position, browse our NHS 111 job listings updated daily from trusts and NHS 111 providers across the UK.
NHS 111 roles include call handler (also called health advisor), clinical advisor (registered nurse or paramedic), health information advisor, shift supervisor, and service manager. Call handlers take initial details and use the NHS Pathways system to triage calls, while clinical advisors provide medical advice.
No. Entry-level NHS 111 call handler roles do not require previous healthcare experience. Full training is provided on the NHS Pathways triage system, communication skills, and safeguarding. You need good listening skills, the ability to remain calm under pressure, and basic IT literacy.
Yes. Many NHS 111 providers now offer remote or hybrid working for call handlers. You will need a quiet workspace and reliable internet connection. Equipment including a headset and secure laptop is provided by the NHS.
The NHS 111 service operates 24 hours a day, 365 days a year. Shifts cover days, evenings, nights, weekends, and bank holidays. Part-time and flexible contracts are widely available, making 111 roles popular with parents and those seeking work-life balance.
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