Partner Best Practices

Essential tips for successful healthcare recruitment at scale and effective multi-client management.

Client Relationship Management

Build strong, lasting relationships with your client organisations:

• Schedule regular review meetings with each client
• Provide monthly performance reports and insights
• Anticipate client needs based on seasonal patterns
• Maintain clear communication about candidate pipelines
• Set realistic expectations on time-to-fill
• Celebrate placement milestones with clients

Job Listing Quality

Maintain high-quality listings across all client accounts:

• Use client-specific branding and tone in listings
• Ensure job descriptions are accurate and up-to-date
• Include client-specific benefits and selling points
• Standardise formatting across similar roles
• Remove filled positions promptly across all clients
• Refresh long-standing listings to maintain visibility

Candidate Management

Handle candidates professionally when representing multiple clients:

• Obtain explicit consent before submitting to multiple clients
• Track which candidates have been submitted to which clients
• Avoid duplicate submissions that could damage client relationships
• Provide timely feedback to candidates after each submission
• Maintain a talent pool for future opportunities
• Keep candidate records updated with placement outcomes

Team Collaboration

Maximise your agency's efficiency through effective teamwork:

• Assign dedicated consultants to key client accounts
• Share candidate pools across team members when appropriate
• Hold weekly pipeline reviews covering all clients
• Document client preferences and requirements centrally
• Use shared templates for consistency across the team
• Track individual consultant performance metrics

Compliance & Ethics

Maintain the highest standards of compliance in healthcare recruitment:

• Verify candidate credentials and registrations (NMC, GMC, HCPC)
• Conduct DBS checks as required by each client
• Ensure right-to-work checks are completed before placement
• Maintain accurate records of all compliance checks
• Follow REC code of conduct for recruitment agencies
• Handle sensitive candidate data in accordance with GDPR

Performance Optimisation

Use data to continuously improve your recruitment outcomes:

• Track and compare fill rates across clients and specialisms
• Identify bottlenecks in your recruitment process
• Optimise job posting times based on application patterns
• Monitor candidate drop-off points and address them
• Benchmark your performance against industry standards
• Use A/B testing for job titles and descriptions